TERMS & CONDITIONS

Below are the standard Terms and Conditions of LANA MERCEDEZ PR. It is vital that you (CLIENT/REPRESENTATIVE OF) please take time to thoroughly read and ensure you fully understand these Terms and Conditions and their implications before you commence any project with LANA MERCEDEZ PR. Please also note that from time to time LANA MERCEDEZ PR may need to alter these terms and conditions without notice. Please contact us if you do not understand any of the terms or conditions on this page. As a user of our website, you agree not to reproduce, re-transmit, disseminate, sell, publish, broadcast, or otherwise use any material from this website without our express prior written consent.  There are many factors in providing excellent service to clients, including project requirements and scheduling demands. We reserve the right to refuse service to anyone. Although it is our goal to provide you with the best possible results to your desired service, we cannot guarantee results of social plans and targets. This proposal assumes goodwill from both LANA MERCEDEZ PR and CLIENT regarding what can reasonably be achieved in a given time frame and budget as well as making the best use of resources to achieve the most effective outcomes.

COMMENCEMENT OF WORK

These Terms and Conditions govern your access and use of the LANA MERCEDEZ PR website. By accessing or using the LANA MERCEDEZ PR website, you agree to be bound by these Terms and Conditions and to any additional guidelines, restrictions, or rules that may be posted in connection with specific sections or services of the LANA MERCEDEZ PR website. Agreement to work with, submission of a work request, or contracts to be signed or payments to LANA MERCEDEZ PR constitutes agreement to these terms and conditions.

LANA MERCEDEZ PR shall not be liable for any failure or delay in supply or delivery of products/services where such failure or delay is or partly due to any cause or circumstances whatsoever outside the reasonable control of LANA MERCEDEZ PR - including but not limited to strikes, lockouts, industrial disputes or unrest, government restrictions or transport delays, fire, power outages, failure attributable to hosting suppliers, theft, vandalism, accidents of any kind.

APPOINTMENT CANCELLATION POLICY

All consultation payments are to be made prior to or at appointments and are subject to stricter policy should a CLIENT have previous no-shows or defaults on payment. All appointments must be requested at least 3 days in advance. Any cancellations or reschedules are asked to be done at least 48 in advance. Cancellations in fewer than 2 days will acquire a 25% charge, complete no-shows may be charged up to 75%. After 3 cancellations, it is at the discretion of LANA MERCEDEZ PR to charge up to 50% for cancellations with less than a 2 day notice. Any late attended sessions will not be charged a fee however your charges will begin to accrue at the time of the scheduled appointment and not at the time that you arrive. For example, if your appointment is scheduled for 2:00 PM - 4:00 PM and you arrive at 2:15 PM, you appointment will still remain 2:00 PM - 4:00 PM.

PAYMENT POLICY

All consultation payments are to be made prior to or at the conclusion of the appointments and are subject to stricter policy should a CLIENT have previous no-shows or defaults on payment.

Per Project or Retainer Packages, CLIENT agrees to pay a 50% deposit of the quoted amount to commence any strategic public relation, branding, or marketing efforts, project & event design project, event & project management, corporate gift or point of sale project, conventional media; with the balance payable prior to delivery or completion of the project. Once research, resources allocated or items purchased and work has commenced on a project, this deposit is non-refundable. In the case of a change of mind by CLIENT, this deposit is non-refundable. LANA MERCEDEZ PR endeavors to provide strategic brand plans, management and premium corporate gifting services that meet and exceed a CLIENT’s needs and expectations, but in the event of a "change of mind" (after a project has commenced) by CLIENT, the initial 50% deposit is forfeited, plus a pro-rated amount based upon the time spent. If the work time exceeds 4 calendar weeks in duration, CLIENT agrees to a progress payment of 50% of the balance per month until the conclusion of the project, with any outstanding amount payable in full upon delivery. All printing accounts must be settled in full prior to the release of the files to the printer. All card payments are subject to a 3% processing charge. Accounts which are not paid COD will incur a 3% late administration charge, 5% if payment is made after the date of invoice, and any accounts that remain outstanding for 3 days after the date of invoice will incur an additional late payment charge equivalent to 5-10% of the project costs for every 3 days that payment is outstanding. If you are having difficulty paying your invoice, please get in touch as soon as you are aware of the issue, so we can discuss an applicable solution.

EXCESS WORK

This is defined as any work involving additions to the list of items defined in the Project Proposal or changes to all pieces of finished artwork after sign off by CLIENT or authorized representative of. From time to time CLIENT will require extra design requirements during a project, or extra items upon completion of a project. The CLIENT will be informed that the alterations or changes requested fall outside the scope of the original estimate. Should additional design not originally be quoted or be requested during the design process, an excess charge payment must be completed prior to such work being carried out. Otherwise, all additional costs will be added to the final invoice, paid prior to delivery and completion.

Publication and/or release of work performed on behalf of the CLIENT by LANA MERCEDEZ PR may not take place before cleared funds have been received.

RIGHTS

LANA MERCEDEZ PR retains full ownership of design & business concepts and materials it produces. Once a final concept is delivered to a CLIENT and full payment is received, ownership rights to the concept also become property of the CLIENT. Unused concepts remain the sole property of LANA MERCEDEZ PR unless otherwise agreed upon. LANA MERCEDEZ PR reserves the right to use its clients' or partners' names and/or logos strictly for credibility purposes in listing past or current work or collaborations. LANA MERCEDEZ PR reserves the right to use all concepts in its promotional materials, website, social media, portfolios, blogs, etc. Unless the CLIENT formally requests otherwise, LANA MERCEDEZ PR retains the right to display a small by-line claiming design credit on works it produces.

LANA MERCEDEZ PR reserves the right to use stock images in the creation of designs if required. Costs of this will be outlined to the CLIENT prior to purchase if not included in the proposal quote.

ALTERATIONS

Once a project is complete, LANA MERCEDEZ PR will provide the CLIENT with the opportunity to review the resulting work. LANA MERCEDEZ PR will make one set of minor changes at no extra cost within 10 days of the start of the review period. Minor changes include small textual changes and small adjustments to concepts outlined. LANA MERCEDEZ PR will determine that the CLIENT has accepted the original draft if no notification of desired changes is received in writing from the CLIENT within 10 days of the start of the review period. If the CLIENT chooses to request tweaks and amendments after their review period concludes, an hourly rate may be payable.

CONFIDENTIALITY

LANA MERCEDEZ PR aims for complete security of its CLIENTS and any contractors or vendors that we select is based upon previous work, references, and/or professional checks with previous employers; as well as compliance with strict LANA MERCEDEZ PR guidelines of professional behavior and ethics.

DISCLAIMER

Graphic design, strategy, photography and marketing are all highly creative and subjective art forms. As such, LANA MERCEDEZ PR will take every possible care with professional advice offered and any suggested creative concepts and/or their implementation, however LANA MERCEDEZ PR cannot be held responsible for variations between expectation and outcome.

All information contained in this website is intended for general information purposes only. The information is provided by LANA MERCEDEZ PR. We try to keep the information up-to-date and ensure that it is correct, however, we make no warranties of any kind concerning the accuracy, completeness, suitability, reliability, or availability of the information contained in this website; nor any products, services, links, or graphics that may be found on this website. Utilize this information at your own discretion and risk. LANA MERCEDEZ PR will not be held liable for any loss or damage, or loss of data from your use of this website, or in connection with this website. This includes indirect or consequential loss or damage. LANA MERCEDEZ PR has no control over websites that are linked to or on this website. Third party websites are under the control of their owners and LANA MERCEDEZ PR will not be held liable for your use of those websites. By linking to these sites, we are not endorsing or recommending any information or views expressed in content on such sites. LANA MERCEDEZ PR does not claim rights to all images contained in its website, newsletter, or other marketing attributes; some materials are strictly contained as marketing or descriptive purposes only and affiliates those licensed images to the best of its ability.